Returns & Exchange

7-Day Exchange Policy

If you are not completely happy with your watch, you can request an exchange within 7 days of delivery.

Conditions

• The watch must be unused, unworn and free of scratches.
• All original packaging, tags, gift box and accessories must be included.
• Protective stickers must not be removed.
• Items on clearance sale may not be eligible for exchange.

Damaged or Wrong Item

If you receive a damaged, faulty or incorrect item, please contact us on WhatsApp within 48 hours of delivery with clear photos or an unboxing video. We will send a replacement free of charge.

How to Request an Exchange

1. Message us on WhatsApp at 0315 4548305 with your order number.
2. Our team will confirm eligibility and share the return address.
3. Once we receive and inspect the watch, we will dispatch your replacement.

Shipping Costs

For change-of-mind exchanges, the customer is responsible for return and re-delivery charges. For damaged or wrong items, TEMPORA covers all delivery costs.

Refunds

Where a replacement is not available, a refund will be issued to your bank, JazzCash or Easypaisa account within 5–7 working days after we receive the returned item.

Our Quality Promise

Every watch is hand-picked and individually inspected before it leaves us. If anything is not right on arrival, contact us within 48 hours and we will make it right.