Frequently Asked Questions

Everything you need to know about ordering watches online from TEMPORA.

Orders & Payment

How do I place an order?

Browse our collection, choose your watch and click “Add to Cart”. Go to checkout, enter your delivery details, choose a payment method and click “Place Order”. You will receive a confirmation by email.

We accept Cash on Delivery (COD) all over Pakistan, as well as bank transfer, JazzCash and Easypaisa.

Yes. Send us the product name or screenshot on WhatsApp at 0315 4548305 and we will place the order for you.

Yes. For Cash on Delivery orders our team may call or message you on WhatsApp to confirm your order before dispatch.

Delivery

How long does delivery take?

Orders are delivered within 2–5 working days across Pakistan. Karachi, Lahore, Islamabad and Rawalpindi usually receive orders within 2–3 working days.

Delivery is free on all orders above Rs 5,000. A flat delivery charge of Rs 250 applies to orders below Rs 5,000.

Yes – we deliver to every city and town in Pakistan through trusted courier partners.

Courier policies do not allow opening parcels before payment, but our 7-day exchange policy fully protects you if anything is wrong.

Watches & Care

Do automatic watches need a battery?

No. Automatic watches are powered by the movement of your wrist. If the watch stops after a day or two off the wrist, gently shake it or wind the crown to restart it.

Most of our watches are splash resistant – safe for hand-washing and rain, but they should not be worn while swimming or showering.

Yes. Our watches come with a Quality-checked before dispatch against manufacturing defects. Physical damage, water damage and straps are not covered.

Yes – every watch is delivered in a premium gift box, ready for gifting.

Returns & Exchange

Can I exchange my watch?

Yes. You can exchange an unused watch in its original packaging within 7 days of delivery.

Please message us on WhatsApp within 48 hours of delivery with photos or an unboxing video and we will arrange a free replacement.